McDonald's

Customer service is terrible. I placed an order using my points for a free large fry, Which was 4500 points. When I arrived. They told me that the visa gift card I was using Must have no money on it. I just checked the balance and it did. Then they said it must not have ever been activated. Again false. So I place an online order and use the same gift card and it goes through fine. I asked if my points for the free fry would be returned. The girl didn't know so I asked for the manager who I'd been talking to before with my card issue. She would not get him and just send to me " I don't know, you can probably do something on the app". I cannot find any way to do it on the app, So I tried to place a complaint with mcdonald's, And I need the store number which is on my receipt apparently, which I threw away already. So.i can't even complain. So frustrating!

I go here just about every morning and unfortunately this time I came and got one of my regular orders to find a bracelet bead in my ice coffee..
Whether it was intentional or not I don't care. I went inside to talk to the manager about it just to let her know and to ask her employees to be more careful that this doesn't happen again. It could have been worse, it could have been someone else's child who swallowed it. As I told her this she just stared at me like I was stupid and asked if I wanted another coffee and I replied to her "no I don't want anything, just wanted you to know the situation I don't need anything else." As I left I could hear her laughing and telling one of her employees the situation as if it was a joke. Anyway just saying if you are gonna order from here be weary that they might be messing with your food or drinks and if it was an accident clearly the manager could care less.

I'm not a fan of McDonald's except for their breakfast sandwiches or fast food in general but have to say if you eat fast food this is the location to go to.

Carol, the morning drive thru order taker has been there like 20 years, a rarity in this industry and a true asset to the store. She's always pleasant and efficient. I dare you to find a mistake with your order on her watch!

Inside this is one of the cleaner, nicer up-kept and recently remodeled of the franchises. I even found it decorated for Christmas during my most recent visit.

While the staff (except for Carol) is always changing they are always pleasant. The drive thru has two lanes. Fortunately I'm usually the only one there that early which is a bonus. Centerville is like WWIII with who has the right of way.

The addition of the indoor play area is a Godsend for parents I'm sure.

Only downfall is location, almost impossible to pull out and turn left even early in the morning, but during midday or later, forget it!

WORTH MENTIONING: To save even more money and get freebies get the McDonald's app. Scored me many of free sundaes and breakfast sandwiches just for checking in!

Also check your receipt...often if you take the survey online you get a code for a bogo sandwich - score!

Never a McDonald's fan, but today was ridiculous and a mistake. 10" for a greasy drive thru quarter pounder with cheese?? No special requests...no other items..Had to pull into a parking spot and the bag with my cheeseburger went to the car next to me first. Tell me how the sanitary precautions are being maintained here?

I spent $30 on dinner for my family and everything was disgusting. The chicken sandwiches had barely any sauce, a sorry excuse for tomato, and the chicken was dry and gross. The double cheeseburgers had zero sauce on them. They up charge for sauce which is unheard of these days (guessing it's some cheap franchise owner). The employees seemed to hate themselves so perhaps that's why the food was complete s**t. I definitely will not be wasting my money at this location ever again, I wish I read the reviews first!!

+10 minutes in the drive thru line, told I'll have to wait an additional 5 minutes to wait for my food. I Wasn't given any straws for my beverages. The only thing that swings me to giving them 2 stars was the food was still good, but the service is pretty sub par

I'd give less if it were possible. Girl taking my order had NO clue what was on the menu. Ordered a meal. Got charged for the sandwich and soda separate. When I told them they forgot my fries, she said they didn't charge it like that so I would have to pay for them. So then I got charged full price for fries, not the difference. And this is after waiting forever in the drive thru.

This is the way customer service should be. The McDonalds is unlike any other that I've been to. Staff is friendly and smiling. Service is fast. Food is hot and not slapped together like the majority of McDonalds. The commercials you see on TV and etc. are exactly what the food looks like here. I'm not necessarily proud of my frequent attendance at McDonalds, but this one is worth it. I'm not a morning person, and it's nice to see smiling and friendly faces in the morning. They have made my experience excellent. Comparing this store to others, this one is like the "Ritz Carlton" of McDonalds. They are there to serve you!

Clean place, but I waited at the counter for 5 minutes as they just just looked me. Finally sometook my order, how sad that no one else could possibly know how to run a cash register.

I did not deserve the service I was given. I called 3 times after being hung up on immediately. I wanted to know if the ice cream machine was working and they got very angry at me. It got to a point where they said "I have no life".