Dunkin'

I have finally been treated poorly enough to not return to this location.

Over the past year now I have been served incorrect orders requiring to turn around; go back in or my favorite go in WITH three children under 4 and told to "accept" burnt coffee because it was made "like you ordered" - I have had people walk past me as if I had somehow learned to be invisible.

Today was my last straw. Three cars in the drive thru not bad for a morning let alone a late Saturday morn so I went in to take a dozen donuts to our vet for Christmas - 3 different employees made eye contact with me - another older balding man looked at me, walked to a register did something to make it beep and then walk into tjr room next to it TO PLAY ON HIS CELL PHONE. At this point there was now A LINE behind me...and still I'm invisible. I asked the girl at the register if there was someone who could assist me and she responded it was "what she was doing" - I told her no one had actually helped me yet or even said a greeting...she rolled her eyes hhmmph'd and said she was working on drive thru orders...I said OK so who is working the front register? - I just told you I am.

This is when I said and I admit loudly that I had been waiting over five minutes for someone just to acknoweldge I was there let alone take my order and consumer dollars. No longer. I wished her a marry Christmas and said I would be spending my dollars where people care we exist.

Corporate businesses are cheaper but I am worth more. So Dunkin thanks for teaching me how to disappear WITH my consumer dollars/power oh and thru your ineptitude this past year I also learned how to much cheaper and amazing tasting cold brew at home with great coffee. Later days!

Frozen coffee is inconsistent but found out it's the machines fault. People have always been nice

Another poor experience. Decided to give it a try again. Guess I shouldn't have ordered the munchkins again. I tried the last time and epic failure. This time there's a sign that says 1.99 for 10. I ordered them for my girls in the car. When she checked me out she said the total was 3 dollars. I said the sign says 1.99. Kaylie was the girl at the register and was so rude. She said well the signs wrong. I said my phone also says it. She said that's wrong too ! So I said really. She said yes. Do you need anything else? I said do you have a manager here. She said no and laughed. I said just give me my money back. Total rude little girl.
Good luck keeping costumers with kaylie working the register !

Lately I just cannot stomach DD coffee...at least from this franchise. The pots are dirty.

You can almost count on them screwing up your order...on more than one occasion I have seen drive thru people return for the correct order.

The food waste much be huge here; the manager yells at her employees; I have had stale muffins on more than one occasion too.

Overall, the DD in Chardon is 10x better than the Mentor DD.

This isnt a killer review but I just don't have much nice to say about this DD.

Pretty good. Donuts are good and a good selection. I wish the donuts were fresh every hour or every time i come in. I've been there a few times where they ran out of the donut I wanted , but typically they have them. Coffee is good too ! I personally think Dunkin' Donuts coffee is better than Starbucks !

It's coffee people. Calm down. I go here 3-5 times a week. Quality is very consistent. It's rather sugary but just depends on what you order.

Wednesday night at 9 pm
No iced tea, no donut holes, no flavored donuts, burning hot coffee in a sleeveless cup and clerks that needed to hear our order 4 times in drive through before they got it right ....
And the glazed donut we got was definitely stale!
Won't be back again!

What's all the fuss about? It's a Dunkin Donuts. It's not a darn 5 Star Hotel. I'm giving this place 5 stars because it is what it is. A Dunkin Donuts.

It's hard for me to keep trying to explain that it's a f'n Dunkin Donuts.

I went through the drive through on a Sunday afternoon. Place wasn't busy at all.

The person on the other side of the speaker was really hard to understand. I know she tried to repeat my order but I just wasn't really sure what she said.

When my coffee was brought to me it was hot and I had ordered ice. The girl at the window seemed irritated. And went and dumped my hot coffee over ice melting it right away. She was quite rude while at the window. I won't be back to this location

Its a dunkin d for sure lol didnt have any problems with the people at the drive through got my usual macchiato and a bagel all where Dd quality.