W Miami

The lobby is on the first floor. It is small, but well themed. Panther coffee is also located in the lobby area. The person checking us in let us know our room was complementary upgraded from a wonderful room to a spectacular room. He said the wonderful rooms are on a lower floor and do not include a tub.

The front desk agent was kind, but seemed somewhat stressed. When we arrived there was no line, but one formed while we were checking in. Trying to make conversation I asked what restaurants he suggested in the area. He said he can't answer that because of the long line but if I come back later he would give me some suggestions. That was an interesting response for the price tag of this hotel.

There is a mandatory $20 resort service charge added to every room reservation. This credit can be used toward purchase at Panther Coffee, Addikt, or the in room bar.

The amenities are shared with tenants who live in the same building. The infinity pool is phenomenal. Three pools total. One is a kiddie pool, the second one is a HUGE hot tub, and the third one is a long lap pool. The pools are located on the 15th floor with spectacular views. This was the highlight of our stay. We loved the multi level couches located at the end to peacefully soak in the views. The pools close at sunset- 6:30pm during our stay.

We used our $20 credit at AddiKT. Restaurant was completely empty and service was extremely slow. You can order food to go which was a plus. Keep in mind that all purchases here include a mandatory 20% service fee.

As of January 2024 the spa is under refurbishment.

The rooms were huge in size. Loved the two grand doors to the bathroom. Our balcony was facing other buildings, I have read it's best to request a water view if available. However, we loved the city view. Comfortable bed.

W Miami Brickell has one of the best hotel pools I've ever had the pleasure of using. Although residents and guests of Icon Condos (located in the same complex as the W hotel) share the pool, it's more than big enough to accommodate everyone.

We were also given a gigantic suite based on a complimentary upgrade. I think it was called the marvelous suite? Anyways, the suite had a massive balcony overlooking the Brickell drawbridge and Miami River. They only downside is that there's quite a bit of street noise at night so this hotel is definitely not for light sleepers. N is

Great service. The pool is also top notch. The room was clean and the view was stunning. Although not the best W worldwide, definitely among the top ones within the USA. Great location close to top restaurants on Brickell Ave, and a 15 min drive to Miami Beach.

If you want even average service or accommodations stay somewhere else. No hangers in the closet, no ice available for in room. Called and requested ice and hangers, they never came. Wall paper pealing off of the walls, toilet didn't flush. The curtains don't seal out the city street lights or morning sun. Coffee shop in lobby sold my pastry to someone else and then gave us spoiled half and half. Stay at a holiday inn if you want a better place.

This W property is located in the heart of Brickell in Miami. On the day of check-in, we were notified that our room was given away even though we reserved the specific room category and type weeks in advance. I was disappointed as we were celebrating our 7 year anniversary in Miami I wanted to enjoy our stay. The room we received was not thoroughly cleaned and there were personal items from the prior guest left behind. The towels were dingy and had holes while the robes were tattered, torn and shredded. The best things about this property was the location and the pool. Overall, I am disappointed with the experience, and would not recommend or stay at this property again.

Stayed Here on a business trip, and I had other booking options, but I chose to stay here because of the "W".

From the lobby, to the restaurant and pool lounging area, to the spa and fitness section-- it's all gorgeous and upscale. It feels like a "W" should feel.

And then you get to the rooms. It felt like I had been catfished. I was first placed in a "wonderful" category room.

First off, the aesthetic is hideous. It makes me feel like it's a blast back to some very olden past. If that past is the aesthetic of the entire hotel, ok. But that isn't the case here-- the entire hotel (NOT including the rooms) looks like a page out of an up-to-date spa resort.

Second, the first room I was placed in had dust *caking* the walls, lamp shades, curtain rods. There was dirt in the corners of the marble floored bathroom as if someone kept taking broom to the center and ignoring the edges. The phone had grime in the receiver. Five star what?!?!

So I was moved to the "Spectacular " category. This one was cleaner, but still, wall paper peeling and brown spots on the ****aqua blue***** wall paper, grime in the phone receiver. Again, five star who????

It's insane to me how the rest of the hotel is so beautiful and well kept and the rooms are so hideous and not well kept.

It's insane to me that this is even an issue at a "five star hotel". It seems to me that it makes most sense to make sure people are most comfortable in the places they have to be most vulnerable.

If you don't care and just need a place for the night-- then by all means, overpay to stay here. But if you want to feel comfortable in a place where you will be vulnerable-- this isn't it. This review is so you all aren't lured by the "W" and make the same mistake I did. You're welcome in advance.

Also-- why are there carpets in hotels in 2023. If you cant and don't clean it regularly, It's disgusting. Especially at a "five star hotel"

P.S: just remove the wall paper already, it's trying to come off on its own anyway.

To give a complete review- the staff I interacted with during my stay were all kind and helpful. From the restaurant and pool staff, to the spa and fitness staff, to the front desk and valet staff, they were all wonderful. One memorable experience was Alex of the valet staff, who waited with and checked on me often as I waited for my morning Uber. He was simply a sweetheart and a breathe of fresh air.

However, the rooms made me feel so disgusting that those experiences could not overcome in the grand scheme of things.

You can't miss this building
Driving by the first thing you notice is the beautifully sculptured heads looking as if their holding the building.
Pulling up there are 2 different valets. One for the hotel side the other for residents. I think this is important to know because when I pulled up there were lots of.cars behind me and Intried to be courteous and pull up more sonwe could all be taken care of. It was then I was told I was in front of the residential side and asked to go back around. I didn't think this was a good first impression but the manager of the valet happened to be there and ran over and actually tookmcare 9f ke and told me it wasn't a problem. That was nice but still kinda rubbed me the wrong way. I mean it was.my.first time here...how was I suppose to know.
Anyhow it was my mothers birthday weekend and my stepdad rented here for her until the Monday. I came by on Sunday and checked it out. The pool area on the 15th floor was huge, not deep and there were 2 restaurants, art displays,cool light animal sculptures, etc. Not to mention the rooftop views of the ocean and Miami river. It was really beautiful and windy. There also was a spacious gym, entertainment area, a spa and my favorite, a water lounge. The water lounge had views of the ocean and access to the spa. There were 3 different tugs. Two were different heat temperatures and the third was a cold one. There were dark book shelves against the wall with only.white book.coverings. Place is tre chic and absolutely fabulous. Downstairs had a Panther coffee and loved how this option of coffee was available in the building.
The rooms were adorable with the river views. Dark decor with classic furniture pieces. Coffee and tea maker and mini fridge. Private shower but open bath that looks directly to the bed...ooh la la
Everything was really nice. ai even walked around back and saw lots of action as there were 2 more restaurants. A slightly nautical true Italian restaurant and a popping Mexican restaurant. You still have those ocean views and plenty of people.just walking around. There's lots to do in this area and it's at a great location. Not to mention there is a memorial for the native Indian bones found near the property..respect!
Area is great and close to much so a stay here is a great for sunny mornings, boat ride afternoons, and luxury dining in the evening.

I thoroughly enjoyed my stay at the W hotel in Miami. Upon arriving, they gave me a master suite with a balcony and two bathrooms. The view was absolutely incredible of the water. The cleaning service was very high quality and I loved the rooftop pool. I swear I would stay here again just for the views you can get of Brickell and Brickell key from the top of the W hotel. Overall, great service, comfortable bed, and impeccable views. Would give this place a higher than five star rating if I could.

We arrived at the W and were disappointed to learn there was a problem with our reservation. The front desk (more like back alley) person, a failed cloning experiment of Kim Kardashian, we hostile, rule, and extremely unhelpful. She refused to offer any help for adding a second night to the reservation. It wasn't for lack of rooms it was simply willfully poor attitude and a complete lack of service.

The room itself was nice, a King, Corner suite. It lacked some ammenties for a suite in general. The person who "helped" us gave a the lowest floor with no view, clearly a deliberate action.

Miami depends on tourism, this hotel is getting dated. They would do well to evalulate their employees and to elminate the underperformers, the lazy, and the rude. I'd recommend avoiding this place enitrely.

The W Miami is a great property (nice rooms, awesome large infinity pool) with awful service. A few of the things that are not W-worthy:
- I'm a Bonvoy Gold member and asked for an upgrade during check-in. The front desk agent's response was that "we don't provide upgrades." Mind you that on the app, every single room category was still available to book for the dates of my stay. That's absurd.
- In-room dining in theory is available from 5-10pm. I tried calling from 9:30-10pm trying to order some food. Nobody picked up the phone.
- The pool staff is very rude. It almost feels like they're not part of the hotel. Couldn't make you feel any less welcome.