Tender Touch Veterinary Hospital

The doctors, vet techs, and front desk staff are caring and compassionate. They are very patient with my cat Dexi and explain every detail of tests to me.

We had a horrible experience at this vet with our 2 1/2 year old Rottweiler girl. She is very loving and sweet but like many other dogs has a slight anxiety about going to the vet. They wanted us to sedate her senseless, and immediately asked us to muzzle her, for a blood draw which had never been done to her before. As she tried to lick their hands and communicate with them all they could do a step back from her as if she was so dangerous. We ended up driving three hours to our vet that we had before we moved here. They welcomed her with open arms, got on the floor with her, and in 10 minutes everything was done with no ramifications. It is evident Tender Touch works with dogs of a smaller breed that are not in any way Intimidating looking. The techs are rude and communication is vague. We also never see the vet apparently if there's no rabies shot involved unless you have an emergency. When I finally decided to voice my opinion and complain about their practice, they responded with a thumbs up. I was told the animals during boarding are left alone from the time they close the building until they open in the morning with no chance of being able to go outside in a fenced in run or having people tend to them. That could mean my dog would've been alone for 10 to 12 hours, which is unacceptable in our family. I will now drive three hours whenever she needs to see the doctor with people who truly care for Pets until I find some place in this area that I feel comfortable with.

If I could give these people less than zero I would. It just burns my biscuits to know I paid these clowns $200. For nothing. They are so inept at a simple diagnosis of my dog has fleas. The vet tech said they didn't know why my dog was itching. Just gave me an antibiotic and anti itch pills and sent me away.
A few days later when my dog was still scratching. I got down and used a magnifying glass and started looking. I'm 71 and that's why I took the pooch to a vet. I found flea poop and eggs on my dogs back. All he needed was a flea shampoo to remedy the problem. But I'm out $200. If there were any justice in this world, I would get my money back. Or if it were 50 years ago, I'd go back and twist their stupid head around until they gave me my money back. But alas all I can do is complain about these worthless self proclaimed veterinarians and write a warning to all those that happen to read reviews for my area.

I was referred to them for my two cats, one of whom is diabetic. I submitted the form indicating the insulin administration regimen and so forth, specified the referring clinic in the form, and basically included all of the medical information the form requests. Tender Touch never responded!!!
So a couple of weeks later I called, and found out that they only board their own patients who are special needs. This means that either SAH lied to me and they don't take referrals, or Tender Touch is lying, because their form makes it super clear that they do take in special needs pets.
I am kind of pissed, because we were counting on this, and the web form at https://www.tendertouchvet.net/services/custom2catboarding makes it pretty dang explicit that they do accept special needs kitties.
This is awful, awful because it amounts to fraud and deception and if I had known up front that they don't actually provide the services they are advertising, I'd have been calling other boarders weeks ago. As such I may have to cancel my vacation to visit my in-laws this xmas. I am not pleased at all, Tender Touch Veterinary Hospital
I'm at my wit's end trying to find a boarding solution for my cats.
These boarders whose online presence claims to take special needs/diebetic cats, actually don't unless the cats are their patients.
I'm kind of pissed because I had submitted a booking at Tender Touch Veterinary Hospital where the form asks for specific details, the cats' healthcare provider, the medication regimen, etc. and I never heard back so I called today only to find that the booking form is a straight-up lie (because apparently the company changed ownership and they never bothered to update the web site).
Under the new ownership, they will only accept a special needs cat if the cat is their patient. I'm sorry but I am not going to change from Scarborough Animal Hospital because they saved our cat's life and we are grateful for their thoughtful care of our kitties.
People, if you buy a business which is offering services that can be booked online and you choose to either discontinue or change how you offer those services, be sure to update your online presence and make it crystal clear that you don't offer these services any longer. Basically, don't be like Tender Touch Veterinary Hospital!

We love love love our long term kennel, but our doggy recently developed a health condition prior to leaving on a trip. We were going to cancel our travel, but fortunately discovered Tender Touch. We are so happy that we boarded her there!

From the start we were treated compassionately, our fears calmed. We felt assured that our sick baby would have access to around the clock medical care if it proved necessary. We were so grateful to be able to go on our trip knowing that our fur baby was in good hands. We have since had Fergie stay for a shorter visit and couldn't be happier. Such nice helpful staff and the comfort of having on site medical care can't be beat!

I have been a customer there for 12 years and have spent thousands of dollars there ! I loved the doctors and Rita along with the front desk people and the Techs .
I don't know what has happened ?! But I can't even get my dog in for a visit for multiple concerns ! Now . They keep telling me to go to an emergency vet ! I don't want to take her there ! They don't know her ! She is a chihuahua and had been pregnant last year, they wouldn't even get her in for an ultrasound to see if her babies were ok !! I have never met such insensitive people in my LIFE !!! I just called today again 1/19/2021 almost 1.5 years now and tried to get my baby in for a rash ! Again I was told to call the Emergency Vet !!! I have to ask are there real Vets there ????? Or uneducated people who only Know how to give a shot !

To say the least I am not only heart broken at their behaviors but very angry ! All 4 of my pets have been patients there !!!! What has happened ? No wonder all the staff have left ! I can say I am also ! I will take my babies and money and go somewhere else !!

Dr. Rita !!! I hope you read these reviews !!!
Dr. Tom ? & Dr. Haas where are you ? Now !

This is a Sincere note of disappointment !

Dr. Rita DeMeuse is upfront and outspoken about what she believes, in her experience, is the right thing to do for your pet. I, personally, appreciate that! I always ask for Dr. Rita when one of my Boxers needs to be seen. She is always willing to listen to me and consider my thoughts.

I have had Boxers for 15 years and have educated myself on the health issues they face, treatments, expectations, etc.. I find that Dr. Rita respects my experiences and the knowledge I've gained through the years. I listen to her advice and weigh it with what I know about my breed and my experiences.

I have also built a group of specialists I don't hesitate to consult - cardiologist, internist, oncologist, reproduction specialist, surgeon . . . I know that's probably not typical, but I encourage you to think about it. It gives me a wealth of knowledgeable doctors I trust with the lives of my animals to call on.

My advice is educate yourself. Build a relationship with your vet. It IS a two-way street!

This boarding facility is so great!! My dog just loves coming here and it gives me peace of mind to know how fantastic they all are with him!! Highly recommend!

I've been taking my fur babies to Tender Touch since I moved to Maine 12 years ago. I loved Dr. Rita, she was the best! She had the once monthly vaccination clinic that saved everyone lots of money and she did monthly discounts on different services. If she didn't know the answer to a doggie problem she would recommend a specialist. Then, she sold the practice. I didn't know and took one of my pets in and everything was different....different doctors, different techs, different front office people. Nobody knew me and my pets anymore. I was shocked and dismayed. I've continued to go there but don't really feel comfortable anymore. Things are being overlooked and now that you still can't go into the building with your pet, you have no idea what they're doing. Last time I was there with my brand new puppy, I never got a receipt for the visit. I had to ask for them to email it to me. I'm not happy

Just poor service through and through. We've had two of our dogs stay there on multiply occasions as well as receiving their primary care through Tender Touch's facility.

My wife really tried sticking through with them. But you know what, I do not need to explain all the stupid crap they did because it's the last event that really matters.

One of our dogs needs a special diet, as discovered overtime with Tender Touch and other surrounding vets. So when we boarded them recently, we obviously gave them the food and we trusted a Vet staff to understand these simply instructions concerning feeding.

Came home after 3 days and discovered once home that over half the food was in the bag. My wife finally stopped giving them the benefit of the doubt and got rightfully angry. It took over 4 days for them to give us a answer to what our dogs are?

You really think I believe a answer that takes 4 days to receive. To be honest, it's just crazy. They hold so little accountability that I do not know how it is supposed to be okay that to this very moment no ones sure what the dogs

I'm going to Scarborough's Vet now. My parents dropped Tender Touch and now it's my turn.

I'd be a bit careful before boarding your dog at Tender Touch. I will be preparing to file complaints to the appropriate agency's because as of now the explanation we received was, " you can't get mad at a human mistake ".