Review Highlights
“There's even an area for a good therapeutic massage on a hydro massage bed.” in 2 reviews
“I've been to Houston area PF , Marshall, Belton and today Killeen.” in 2 reviews
“Upbeat music plays in the background and the members are generally polite with each other as we all get our workouts in.” in 2 reviews
Location & Hours
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About the Business
We are Planet Fitness. Home of Big Fitness Energy™. At Planet Fitness, we believe no one should suffer from Low E. You know...that down-and-ugh feeling of too little pep and not enough steps. Big Fitness Energy™ gives you that post-workout glow all day long. See for yourself at one of our 2,400+ locations or download our app for hundreds of ways to get moving.
Ask the Community
Q:
Do they have stair steppers?
A:
Since each PF is individually owned and operated, the layouts and equipment available at each club may vary. We strongly encourage you to reach out to the home club manager and they will be happy to answer any equipment related questions that you… more
Customer Service, Business Manager5 years ago 1 person found this helpfulQ:
Do they have a lot of dumbbells?
A:
Recommended Reviews
Overall rating
56 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- 03017Dec 10, 2023
When I first joined PF, I was using the gym on Stan Schlueter (South Killeen). Unfortunately, that one has been "temporarily" closed since August. I've used the one on Memorial Blvd (North Killeen) a few times but I won't return. The gym itself is great. The place is clean and the staff is friendly. It's the parking lot. I usually go while it's still dark outside and, several times, the parking lot lights have not been lit. Yesterday, was no exception. Not only was it dark, but I was approached by a homeless man asking for money....in the dark parking lot. Not ok!! I'm going to try the new gym in Harker Heights and give that one a shot. I will not return to the North Killeen gym.
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Customer Service
Dec 10, 2023
Hey, Milissa. We appreciate you reaching out to us. Even if we are disheartened to hear it. Would you mind sending us an email? We are at Social@PlanetFitness.com. We would like to further discuss this staff concern.
- Ali Gohar H.Austin, TX027Apr 6, 2023
Whenever, I visit Killen Tx , I love to Visit Plane Fitness, Killen. Its always an inspiration because of its neat & clean facilities, friendly environment and outstanding customer care services. I congratulate the leadership for the wonderful services, it offers to its customers.
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Customer Service
Apr 6, 2023
We are glad to hear you enjoyed your time at our Planet, Ali! Providing our members with a clean and welcoming environment is important to us! Thanks for being a member of our PF family!!
- Candice ..San Francisco, CA011Sep 22, 2023
Why did the recording say my hold time was less than 10 minutes but kept me on hold for 50 minutes and I still didn't get to speak to an associate
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Customer Service
Sep 22, 2023
We appreciate your outreach, and regret to hear that you've encountered some issues with reaching us, Candice. Could you reach out to us directly with more details on your question or concern? social@planetfitness.com Thank you for bringing this to our attention.
- John M.Jacksonville, NC04Sep 9, 2023
Was falsely accused by a member of the staff of taking pictures of people in the gym, i'll never come here again. If you're on your phone for any reason the staff will get in your face and harass you, how ridiculous! I canceled my membership on the spot. Plus the gym is too crowded. The Stan Schlueter Planet Fitness has been closed for several weeks and they've been upping their prices without reason. Started paying $25/month for the Black Card membership when i first signed up, now it's up to $27 within a fews months. Prices are going up, PF stores are closing, and the service hasn't improved, yeah no thanks...
I signed up for Crunch Fitness the same day, far better gym with more room, more equipment, personal trainers available, a cardio room for HIIT classes, a cycling room, martial arts instructors, more weightlifting machines/equipment, better atmosphere and cleaner gym, and so much more. Only $10/month.Helpful 0Thanks 0Love this 0Oh no 1Business owner information
Customer Service
Sep 10, 2023
Hey, John. We appreciate you reaching out to us. Even if we are disheartened to hear it. Would you mind sending us an email? We are at Social@PlanetFitness.com. We would like to further discuss this staff concern.
- Theresa M.TX, TX14646Oct 19, 2023
I've been to Houston area PF , Marshall, Belton and today Killeen. I have never been so welcomed as l was today. All the employees spoke and smiled. The best asset to Planet Fitness is Jade Knight who took time to show me all the equipment that l could use to help strengthen but not injure my rotator cuff surgery a year ago. She invited me to my first ever yoga class. No one has ever paid attention to me at 66 yr old inside countless PF. Thanks for making me feel like l belong. I complimented her to a very nice male manager. As a retired DPS, FBI and TREC employee your staff doesn't work for you. They work for the business. The staff is what keeps customers coming back. Not the schedulers and paper pushers. Good Job PF of Killeen
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Customer Service
Oct 19, 2023
Hi Theresa, it is great to hear that you are having a good experience with our team at your club! Our goal is to ensure that everyone is feeling welcome and comfortable when they are at our Planet and comments like yours let us know we are doing something right. So thank you and we will see you soon!
- Vjae B.TX, TX01814Mar 10, 2023
Rating 5 stars only because of the customer service and hard work I saw of Chris. When entering I had a few questions about getting started and he was a big help. I also saw him clean the equipment when others wouldn't. Thank you Chris.
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Customer Service
Mar 10, 2023
Chris is such a great addition to our PF staff, friend! Without him, it'd be so different! Thank you for your kindness and for being a member of our Planet!
- Russell P.Killeen, TX07Oct 31, 2022
I love the atmosphere of cleanliness and the attentive staff. Upbeat music plays in the background and the members are generally polite with each other as we all get our workouts in. There's even an area for a good therapeutic massage on a hydro massage bed. It's a lifestyle! Also very easy on the wallet.
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Customer Service
Nov 1, 2022
Hey Russell! Thank you for your kind words! Our staff strives to provide a legendary experience for our members by creating an environment that is welcoming, friendly, and clean to help them feel comfortable along their fitness journey. We are thrilled to see you are having a great time on our Planet with everything we offer including our cleanliness. It is our goal to go above and beyond for members, and we love that we have been able to help you along your journey. Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around our Planet!
- Joseph E.TX, TX01Mar 6, 2023
Had an issue and management reached out to me personally to resolve it.
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Customer Service
Mar 1, 2023
Hi there, Joseph. We regret that you experienced an issue, but we're glad to hear that it's been resolved! Please never hesitate to reach out for management if you ever have any questions or concerns that need to be addressed.
- Victoria S.Wichita Falls, TX1314152Apr 23, 2021
This place is such a great environment, I go during the evening and the staff is always so professional. They are constantly cleaning and so easy going. The restrooms are always spotless which helps during this time.
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Customer Service
Apr 23, 2021
Thanks for the review, Victoria! We're happy to provide a clean and professional workout environment for your fitness journey. Have a great day!
- Raquel D.Salem, OR2315541Mar 21, 2022
this was our SPOT to work out, when we lived in Killeen. you won't find a cleaner gym.. or one that smells so good! also the staff are super friendly and helpful. 100/10 recommend. it's one of the only spots I miss, since moving!
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Customer Service
Mar 21, 2022
Thank you so much for the kind words, Raquel. We hope to see you again!
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