Panasonic Corporation of North America

Once a formidable and futuristic design force in consumer electronics led by a well-remembered line of science fiction portables, a coveted line of high performance (first-gen) plasma televisions and the very well regarded (and long gone) Technics line of stereo components, Panasonic is now an also-ran seduced by the lure of disposable products and a complete abandonment of customer service.

Out of the television category for nearly a decade, Panasonic is still a player in microwaves, portable phones and vacuum cleaners but as with most contemporary electronics, "warranty" is just a word that you mutter as you dispose of almost new defective equipment. With prices on electronics near rock bottom, it's far easier and less expensive to replace a wobbly widget with new rather than hassling with shipping it back for a replacement.

And even if you have the stamina, finding a working number for Panasonic in Secaucus, now Newark, is a needle in search of a haystack offering zero responsiveness and maximum indifference - traits which are just as pronounced at Sony, Samsung and to a lesser extent Apple.

My sage advice is this, if you have a defective whatever, toss it. Is a $50 portable phone or $75 microwave really worth the aggravation? Not in this lifetime.

Panasonic Corporation may have gone off my radar for years but it was a major contributor to my happiness in the 1980's. My very first purchase when I got my first Visa Credit Card was a Panasonic VCR. I was in heaven watching movies and recoding music videos and concerts off MTV. I had other Panasonic electronics too. I was a fan of this corporation. The products I purchased lasted for years. I gave them away when I upgraded.
As many others said I was easily distracted by Sony and other companies. I don't know what happened. I really never had a problem with their products they were just outdated technologies. Farewell to a favorite household name. I no longer own the brand.

i must say that panasonic products were my favorite over the years and from tvs, radios, small appliances, cordless phones and other electronics gadgets , etc, they couldnt be beat compared to sony and other brands. my first big screen tv was a pani and lasted for years. the customer service reponses whenever i had a issue was grade a most of the time. the microwaves and blenders last a long time and prices are reasonable overall. i notice now that they are no longer visible compared to samsung, sony, lg, , etc, especially in the tv dept and overall in the electronics and small appliances market for reasons i am not sure about but for me panasonic corp was number one in my book and Panasonic cordless phones are still my brand for home and at work.

I'd never Pan a Super Mario game. But I'd Pan a Sonic game.

In general it is a good corporation and the American version does - to some extent - produce the same standard of goods as the Japanese version. However the prices and customer service here in America are lacking. Some of the products die way too quickly and it makes me wonder if they are designed that way.

Panasonic customer support is worst than terrible. I have a Panasonic cordless phone system. You will NEVER get through to a "live representative/technical support." Somehow, the company "Just Answer" often replies online through chat, but this is a third party (unrelated to Panasonic) that charges customers for services rendered.

I will never buy another Panasonic product. It took 2-3 hours of concerted effort, and my problem was never resolved.

Sharren

This review is of the Panasonic building itself, not its products.

I had a job interview at this Panasonic in Newark. They used to be in Secaucus about 4 years ago.

The lobby is grand and very clean, it contains 2 waiting/seating areas, seats are a bit low but comfortable.

Lobby security are polite and professional.

Their lobby bathrooms were a bit messy when I was there but on the plus side, it is a single private bathroom.

Here's the bad. Their parking lot/structure is underground and they charge for parking, even to employees. Now I know that parking lots in Newark is a very rare commodity, but one would think that employees would and should be able to park free.

yet another mega corporation, that doesn't provide any customer service.

i contacted them via their email. asked 2 questions.

1. if i don't have a landline, then what purpose does your "link-2-cell" phone systems "answering machine" serve?
2. what is your newest "link-2-cell" phone system?

not brain surgery, and not questions that are answered on their website, or anywhere else on the web!

received a canned reply that essentially says . . . too bad, so sad . . . we have no reason or intention of answering your questions. additionally, they offered links to things that have nothing at all to do with my inquiry.

this is the status quo for most businesses these days
. . . sadly. their corporate jingle should be something like this . . .

"pay me, pay me, pay me, give me your money, pay me, pay me . . . but take what you bought and then go away, but . . . pay me, pay me, pay me!"

I called Panasonic for assistance in figuring out the difference between all of their confusing phone model numbers before making a purchase. I had already been to a recommended retailer and on line. After being hung up on two times by the automatic system, I tried chat. I was chatting for 24 minutes with a rep who referred me to Amazon for information on their phones and to their website, both of which I have already reviewed without answers to my questions. The answers he provided were incorrect; i.e., telling me the only difference between 2 models was color and it was easy to see on line they were both black. After wasting 24 minutes, he referred me to the auto system I had already been on twice as he didn't know about the phones.
No wonder the chat line is always available. A waste of time and useless. Obviously, Panasonic is not vested in customer service.

Panasonic does not care for its customers. We had a problem with a Leica camera. I wrote to top executives and got a reply from a low level representative saying they take no responsibility and will not do anything more than give us a free UPS label so we can hire them to fix it at our expense.

The camera was only fair as far as quality of images and not worth throwing money at.

I plan on avoiding Panasonic products in the future.

Panasonic products once lasted for ever now they knock out after 3 years. They are assembled in Mexico not in Japan. Globalism destroyed this company. I bought a lcd tv thinking it would last and it did not. 3 years. I called tech support and some black dude tells me I have to give him $10 for him to tell me if the blinking light on the set is the BLINKING LIGHT OF DEATH. They probably were making less money with superior products. All the execs at Riverfront Plaza should commit haray kara and jump in the river