Pacific NW Dental Center

This is a new office for me as I followed the best hygienist there when she moved (Tiffany Potter). Really nice office. It if you go ask for Tiffany... she's THE BEST!

The receptionist is incredibly condescending and passive aggressive. I would give 0 stars if I could. DONT GO HERE!!!!!!! GO SOMEWHERE ELSE!!!! THERE ARE TONS OF BETTER DENTIST ANYWHERE ELSE!!!!
They charged me absorbingly on a procedure that my insurance didn't want to pay for it. When I pointed out (with my insurance company on the phone) that they signed an agreement not to charged over a certain amount, they made a stink about it.
Then when I asked them to give me my charts and X-rays.....THEY REFUSED! I said, it belongs to me because I paid for it. They said, no it belongs to your insurance company, they paid for it.... WHAT?!.... I pay the insurance company, who pays on my behalf....

Horrible people! Horrible ethics!

This place is THE place to go if you have severe anxiety and trauma around dental procedures like I have had all my life due to childhood and adult hood filled with poorly done dentistry, condescending commentary on my 'dental health', painful and tortuous procedures and post op experiences, so for me to even make an appointment at a dentist is a big deal! This place was amazing starting with my call after a few days of 'talking myself up' to calling due to increasing pain and discomfort that required round clock pain medication and even that wasn't working. So I knew i needed help. They were so fast to get me in to be assessed, was given antibiotics to get started and had my root canal scheduled for just a few days from then! They offer several levels of sedation from oral sedation (which for me didn't even make me drowsy or anything but was a nice attempt at least!), Nitrous oxide, IV sedation (concious sedation) and even generalized sedation if necessary. They have great hours to work with your needs, including saturday hours, and time frames and they truly spend quality time with you and they don't 'rush' like i've been done before (didn't realize that rushed while is nice in some ways often left me with poor root canal treatments/crowns that didnt end up lasting). My root canal was blocked to last 3 hours and it ended up lasting 3 1/2 hours! No joke, that was shocking since others i had was about an hour from start to finish, but the dentist i had was so thorough, ensuring that all areas of decay were removed and did layer upon layer of building up the tooth which also ended up needing me to be numbed on 3 occasions throughout the procedure along with 'breaks' for the numbing to take effect and the dentists and staff to keep hydrated and rested from the intensive process. I don't know if i normally would of been able to handle it at all if it wasn't for the offering of headphones and a tv to watch the nature channel the entire duration of the procedure! Having something to help me distract and 'zone out' from the constant drilling was truly a life saver! And as if their amazing work wasn't enough to be thankful for, they were able to schedule me to come back for my crown placement in time before I go on vacation in just over a week! Thank you to all of my amazing staff of professionals who made this all happen and I will for sure be bringing all of my family to get cared for with you all in the future! And will refer all my friends! Thank you so much!!

I have gotten standard cleanings here a couple of times, but I decided to move on and look for a different dental office. The front desk staff have always been friendly and the waiting area is very neat. The parking lot is very narrow and small even some of the staff agreed it's not ideal. As for the quality of care I would say it's average. One of the reasons I decided to look elsewhere is each visit I have felt pressured to do certain upgrades that you have to pay out of pocket for. After declining the staff kept bringing it up. I considered getting my wisdom teeth removed here and I was given a quote plus consulted about adding on a bone graft and how "important" this is. It's quite a hefty charge to get a bone graft along with your wisdom teeth removed so I went ahead and got quotes at 2 other places. Both places explained to me why a bone graft is extremely unnecessary. Although this dental office is very nice I feel like they definitely try to find ways to upgrade you with certain services and I didn't really like this especially after declining many times..

All they want to do is to do implants for everything which is all out of pocket because insurance doesn't cover it. Two grand per tooth and they offer financing. Lol. Right..

Melii and Dr. O are the best. What a great team they are. Highly recommended. I have referred my friends to go there.

I had left an initial review raving about this dental center. I stand by my experience with the dental staff, xray tech,hygienists and Dr.O.
Unfortunately, my experience since then has been a complete contrast. I had quite a bit of dental work between Decembe and April. In April, my dentist was not in to complete the last step. Once it was completed, the dentist who was taking his place said we needed to go schedule the next steps and pay for them, ushering me to the billing office. I was told the procedures that they would be doing in May and had me pay in full. Once I got home I realized these were things my dentist had not discussed with me. I called the dental center and asked to either use my appointment in May to discuss these steps with MY dentist or to cancel the appointment and have him call me. I was told they would cancel the May appointment and put a message in to have the dentist rescheduled out to me.
I asked for a refund and they said they would take care of that. A couple of weeks later there was no refund and no correspondence. I called again, asking about an appointment to talk to my dentist, to find out when the second part of my cleaning was going to happen (they had told me it would be scheduled and I would get a call,) and to ask the status of my refund. I was told the head of the business office had just stepped out. It took multiple calls to finally be told that they would have to issue a check based on the amount of the refund, and the owner would have to sign it but he was away.
I had to call several more times before telling them I would just come in and speak in person as I was done being the only party communicating. I was told they would have the check the next day.
The business office was incredibly rude and made me feel like I was an inconvenience. Since then I have not heard at all from the office. Funny, I was having excellent communication while I handed them several thousand dollars, but when I questioned treatment and payment they stopped. This speaks so poorly of a business. Fortunately, there are so many alternatives.

This office will have you sit and wait FOREVER despite giving you expectations on how long the visit will take. When they do forget about you, they'll dangle a pice of cheese for you to take. (Starbucks gift card)
Horrible experience, if you value your time don't come here.

The dentist here are absolutely amazing! BUT there are to many miscommunications with the office staff that became numerous phone calls and money even though they did write some off to the office and a lot of frustration. We had to leave due to the amount of times dealing with issues that became not worth going here. Again the dentists and hygentist are absolutely the best but a dentist is only as good as the capabilities and communication of his staff.

Door says open Saturday 8-2, I try to go in and door is locked.. girl comes to door and says "do you need something" I said I thought you were open, she says NOPE. Thanks for your help...