Office Max

Closeout sale right now $0.43 for a hundred college-ruled papers

There are still two big chairs that people can buy for $230.. In boxes still. More paper here. Screens and scanners. For table use.. Cheap

I hate coming into this store because the employees here are trained to ask you what your needing and then when you tell them they follow you so to ask you what else do you need.. Then if you run into another employee he or she will ask again.They really hound you to death. Then after they help you they then proceed to sell you paper.
Once you get to the register the register person start to sell you more paper and god forbid I give them my email.

Maybe I'll order online.

Don't get me wrong the people here are nice I'm sure if you meet them on the streets you'll see they are nice.

But whatever happened to the good old days of getting what you need without being harassed to death. In and out.

Am I over reacting??

Mark and Mike must have been having a horrible day, especially MARK, an older man with such a bad attitude! I went in to exchange items I got in September for school supplies and was planning on pulling up my receipt online. Mark, the one who initially was 'helping' me decided that once I told him I had an exchange, he no longer wanted to help me. He asked if I had a receipt and I said no, not a hard copy but didn't even let me finish telling him I was pulling up receipt that was emailed to me. I mean, isn't that the reason you get on the email system w rewards program?????? What kind of customer service does Mark think he's providing? (Victor, you are right, they do try to hound you and sell you the paper, and I even bought some!) He called another rude person, Mike, who asked him what the problem was. I didn't know there was even a problem!!! Mark was the one who started the whole "problem". Mike then said he couldn't help me with returning because I had no recipe. All I waned was to EXCHANGE for other needed items and not wanted money back or even gift card (even though I had online receipt!)! After I explained everything, Mike then had the nerve to argue with me after I told him I would complain about them both, telling me that i had never told them I wanted to exchange, that he thought I wanted cash back! That's absurd! I understand this does happen because I worked retail when I was in college, but I was so disappointed they were both so rude and didn't care about me providing them an online receipt! Mike even had the nerve to say they didn't accept those because they weren't receipts when it clearly says "receipt" online! Someone please tell me if I'm wrong about those emailed to you being 'real receipts'. I pairs for items and kept my other items I was bringing back and told them I would be bringing them back with a hard copy of receipt that injure I had filed away at home. I will definitely complain higher up about these two!

I was disappointed my young daughter with me had to encounter such bad behavior from these two!
Those two men need classes in customer service as well as classes in etiquette because they demonstrated such little class and are the rudest people I have ever encountered at office max. So disappointed because this is where I do all my back to school shopping and buying for our own business! I really like Office Max and this is the closest one to my home in Boerne. I will look for another one just to avoid these two with such bad attitudes and customer service at this one! Hope it's soon these two are gone and moved elsewhere where customer service isn't required!

Signed up for rewards while making an ink run for the office and to my surprise I now have $80 of in store credit. I need to do this again!

I ordered an item online and did in-store pickup. This was the first (and last) time I had used this before and I was excited to see how it worked as some stores execute this well and other stores should drop it like a bad habit. Office Max is the latter. I wasn't able to make it in that night (to give you an idea, the order went thru after 7pm and the store closed at 9pm, but with traffic and rain, I got there just after 9pm). I ended up going back the next morning and it was pretty dead. Five employees and myself and another guy. I wondered around for about 10 minutes partially looking for the "Pickup" area and partially just seeing what's new and was never approached and asked if I needed help with anything. Instead, all the employees were busy in the print services area goofing off and socializing and the "cashier" (whom I think was actually a manager) was on the phone.

I finally walked around the entire store and decided to head to the registers and just ask where the pickup area was. Now as silly as this seems it varies: Best Buy has a dedicated pickup area in the front side of the store (next to the registers) which I had not seen here. Whereas Walmart, has it in the back of the store. In both cases it's clearly labeled (take-away #1, OfficeMax).

When I arrive at the front I stand there for a few minutes and the "manager" is STILL on the phone and he starts to wind down his conversation telling the person on the phone that there's a customer and he need to go and I'm thinking "don't let me inconvenience you." I tell him I'm there to pickup my order and it's a calculator. He starts rummaging thru stuff and asking me questions about the order, like he's narrowing down which one it could be when there's clearly 3-4 items on the back counter and let's be honest - how many orders do you get per day for a calculator? (tip #2 be organized). He starts to rummage some more and explains he needs to find the paperwork so he can release it to me so he's shouting into his walkie talkie to the people in the print center who are still carrying on and completely ignoring him. He walks over and after about 5 minutes returns, apologizing and explains that company policy is they can't release the product without a signed pickup form (this goes back to being organized as this should have been with my order).

All-in-all what should've been an easy in-and-out experience, was much longer and more drawn out than it had to be due to a number of deficiencies on the store and employee's parts. It's my hope that someone from the store reads and shares this feedback with the appropriate people to change and improve this process.

I appreciate the service - I could not find a product, they did not just point the way. They made sure I found it. This was after wasting my time in Staples, being sent 3 places, and then they did not have a simple thing like name tags you print in a computer.