McDonough District Hospital

Recently had go get X ray done
First admitting lady was nice friendly then course paperwork
Young lady Leslie was so polite smiled whole time very friendly
That's way it should be
Then X ray tho had wait little while once I went in young lady was pleasant very nice again this way should be so to those I saw helped thank you

I made a phone call to the woman's center, due to missing work with abdominal pain to get appointment for pelvic exam. I explained what I needed and was placed on hold for approximately 3 minutes and then was told by the woman on the other end to tell me she would need to here back from a nurse. I was never asked for my phone number or my name, now how the heck are they going to call me. I had just got blown off and judged by someone based on how i had explained my medical needs. If this is how the front line in the clinic interacts with people on the phone then i definitely dont want to see any of their providers.​

My 95 year old grandfather is in the hospital with a broken hip, and my mother and I are visiting him, I've noticed a few things. The nursing staff is hit or miss depending upon the shift. His nurses from the first two days were pure angels - he's 95 and very cantankerous - they were so good with him; Leslie was so very patient and spoke well with us family members. Following those first two days, the nursing staff was a nightmare, absolutely no patience, told us that only one of the two of us could be in the room with him at a time, when no one had an issue with it before then. They man-handled him, and did not seem to care what pain he was going through. The first few days, the nurses were in to check on him every so often, after the other crew took over we were lucky to hear from them over the speaker. The staff on 2nd floor, March 20th thru March 22nd, deserve an award, they were a joy to be around. They appreciated having us here to help, grandpa is easier to deal with if we talk to him about it. The staff that took over on March 23rd need to be trained in some people skills and kindness. The room was clean until March 23rd as well, but today there are piles of dirty sheets on the couch. One other note, Dr. Nwafo and Dr. White, and Megan the NP, are amazing!!

Extremely disappointed in this hospital. My son attends WIU woke with abdominal pain. Saw campus MD who sent him to the hospital for appendicitis. He had an appendectomy later that day. Care there was actually pretty good but we received the bill. The hospital does not contract with his insurance so very little was covered. We have been trying to work with them for a 14k bill. They have Been very difficult to work with to arrange a payment, sent a check which hasn't been cashed because it "isn't full payment". Most hospitals will work with families especially since this was an emergency! how is a hospital not contracted with a large well known insurance company when they have potential patients from all over the world that they may have to care for out in the middle of no where! Did they think it was appropriate to have my child wait for treatment till we could find a hospital that takes his insurance.. don't even get me started in the insurance company. Extremely disgusted that they are not willing to work with us..

At this point, I'd much rather bleed to death than brought here. I've had several bouts of acute low back pain in the last 2 years and every time I go to the ER when it's late (after my primary care doc is closed / when I've run out of pain managing meds that I only use than the pain is so bad I can't walk) I'm either repeatedly given pain meds that cause worse side effects than the extreme pain (Vomiting, violent diarrhoea, Hallucinations, and blackouts ) or talked to like I'm an Opioid addict looking for a free high and scooted back out the door. In my 25 years of going to this hospital, I have NEVER had a positive experience with the ER or the Doctors in the main hospital building. My primary care doc is a saint, I love him a lot but man, the ER is a damn mess.

While the staff at the desk are courteous and polite, the doctors in this hospital are pitifully incompetent. The quality of the nursing staff is hit or miss depending on the shift.

Long story short, we went in for issues related to sudden blood pressure DROPS , and we're told that the ER is a stressful place and that makes it high. Without the doctor even so much as looking at our chart, or medical history or anything.

These are contracted doctors who don't care because they can't get in trouble. This is wrong.

This wasn't our first trip by any means, but it seems like every time we are here, we are either GROSSLY misdiagnosed, told only about one obvious issue instead of the problem we came in for, and asked 17 different times if we are pregnant. The medical staff of this place is apalling.

While the next closest hospital is in galesburg, 1 hour away, it will ALWAYS BE worth the drive there. The staff here couldn't diagnose a hole in the ground from their head. With maybe one exception.

I leave this review after I had a ....... done today at McDonough District Hospital. Due to Covid19 I had my temperature take in the tent in front of the emergency entrance. I had to wear a mask which made me dizzy all the way to the admitting desk. The nurse was very concerned and took me to the changing rooms. Another nurse took my blood pressure. It was way up. Due to the mask? After another measuring without the mask the BP was normal.
Every nurse was very friendly and made me comfortable. Asking for warm blankets every time. Love those!!!
The Anesthesiologist, Dr. Trost was very friendly in explaining what they would do to make me sleep. His German name translate to Comfort!
I was wheeled into the room where the procedure would be done. And that nurse was speaking German to me!
I woke up and felt like new! Very comfortable with warm blankets. Two cups for water and two cups or very good coffee later I met with Dr. Gonzales. He explained all in easy to understand English.
So I say thank you to:
Dr. Gonzales, Nurses Andrea, Ashley, Marizona, Steve, Katl, Kaylie!
I am very pleased that you took such a good care of me!

My husband had cancer, and we had worked out everything with his oncologist financial-wise. Or so we thought! He had to have chemo at the hospital for 2 days one week instead of at the oncology office, and VERY long story short, because of the hospital's billing/coding incompetence, we are now stuck with a $30,000 bill.

Also, during my husband's 2nd round of treatment, we ended up having to take him to the ER for passing out. The doctor who saw us ordered EVERY test under the sun, even though I told him he'd had this problem before. Thankfully, we were still under care when this particular doctor got off shift, so we received care from a different doctor... and she even told us that the previous doctor has been known to over order tests! That's cool... cause, ya know, we're made of money.

I wish there was a different hospital closer. This place is a joke.

An absolute nightmare of an experience. They don't have anyone on staff after hours to deal with insurance information - and by "after hours" I mean 7-8 PM.

I came in for a shoulder issue: limited movement getting less and less by the hour, pain getting worse and worse by the hour. I have had a torn ligament in other shoulder so I knew something was wrong. It wasn't the same issue, but something similar.

First off, I just got a new insurance card in the mail and it has one different number on it. I told the receptionist I wasn't sure which one was the correct one because of that. She looks at them and says, "This one looks newer so I'll go with that one." .... COOL. lol. I'm in pain though so it's like, whatever okay. That can be worked out with my insurance. My health is the important thing right now.

I had my vitals taken, waited longer, then a gentleman came into the room dressed in scrubs. I assumed HE was the HEAD NURSE on duty. He asked me a few questions about my shoulder, had me move it up and down, said a few words then left the room.

An hour later, they have me follow them in to take xrays. I didn't know I was waiting on xrays, when she says they're giving me xrays on my shoulder and chest. I ask why my chest, and the response I get is, "Because your lung is by your shoulder." Spoken to me as if I'm a child. That is an EXACT QUOTE, btw, from the radiologist. I argue for a bit then figure, you know what, why not, maybe I have lung cancer or something, lol, gimme the damn xrays. Take the xrays, go back to the room, and wait.

The MAN who I assume is the HEAD NURSE comes back in, tells me they don't see anything on the xray and it's probably shoulder tendonitis. They're going to give me a sling and to take motrin 3 times a day. I tell him I took motrin earlier and it did little to relieve the pain. He says something about Tylenol with the motrin and maybe try naproxen, to which I reply that naproxen upsets my stomach. He tells me oh well just get some zantac or similar antacids. So let me get this straight. I understand the whole opiate thing going on in the USA right now and doctors not prescribing it, but you're telling me it's better for my body to take Motrin, Tylenol, and an antacid such as Zantac all at the same time, instead of just giving me two opiate based painkillers for the night. Again, I know this is a losing battle so I just say I'll take motrin and nyquil so I can sleep through the pain when I get home.

Then, I ask him if I can get a steroid shot in the shoulder. He says he is unable to do so. The doctor on-call can do that for me. Then he leaves. I'm excited. I'm gonna get something to relieve this pain which may or may not work immediately but it's something. Well, 45 mins later, an EMT/ER tech comes in holding a sling. I say, wait wait, how much will my insurance cover on that sling and how much will it cost. He says he will get the nurse.

The nurse comes back in taking the sling out of the box while entering the door. I tell her I wanted to know how much that would cost towards my insurance. She says she doesn't know and when I press her on it, she states that no one is here at the hospital currently that can give me that information. Again, this is 7:30 PM probably. And then she proceeds to say, "The doctor said this is for your elbow tendonitis." And I say, "ELBOW!? It's my SHOULDER." At this point, I'm beside myself. This is like some kind of mad house experiment. Then I ask her. "What DOCTOR?"
She tells me that the person I thought was the HEAD NURSE was in fact the DOCTOR. He never told me his name. He never told me he was the doctor. No one told me he was the doctor. In fact, he himself told me the on-call doctor would be in to determine if I get the steroid/cortisone shot or not. She then tells me, "No. That's Dr. White. He won't be in until tomorrow," You can imagine how completely batsh*t crazy insane I think all of this is at this point. Is this some kind of joke. Am I on some sort of sick reality show joke of an experiment right now? What is going on!?

I flip out. I lose it. I straight up leave the ER room. They have done absolutely nothing for me. Nothing whatsoever. I ask to speak with a supervisor. They're "changing shifts" so I have to wait. I end up waiting 30-45 minutes, pacing, beside myself. Just trying to calm down. She finally comes out and sits down with me in the waiting room. There are OTHER PEOPLE in the waiting room, mind you, families.
She wants to do this right here. Fine. I lay out everything. She scratches 2-3 words of notes on a ratty piece of paper, offers no help and again makes me feel like I am absolutely helpless and unable to get any medical care. I give up. I leave.

I came in for a shoulder issue.At no point did anyone have me raise my sleeve to even look at my shoulder. Incompetency from the moment I walked in to when I left. SCARY. Do not trust this hospital with your health. Look at other reviews on the internet, and BE WARNED.

I have never experienced horrible care until i came here. Nurses were very rude and don't know how to take blood, and my nurse dug way too deep. Waited about 5 hours or more and it's ridiculous at this point how they are not even communicating with me.