MasterCuts

My wife needed a trim and we had a good experience the last time we were there...so we were happy that the "no wait" sign was up outside.

After waiting at the counter for too long as a stylist kept looking at us we were finally attended to by another stylist. Told that she would be going after 7 she asked if we wanted the 715. This is at around 640 so a half hour wait. We ask if there is anyone else and she says she has an 8 slot open. With a smirk.

Was in Medford staying at the Rogue Regency and went to the mall to shop. On a whim I stopped in to see if I could get a haircut. Was told nothing was available until 130 so I left but immediately decided since it was only 5 till 1 I would go back and wait. After I was put into their computer I sat down and played on my phone. Apparently I was scheduled for a CERTAIN hairdresser 130 came and passed the woman who acted like she was in charge said "she just has to shampoo this guy then you're next". All the while 2 hairdressers were standing at reception doing NOTHING. At 20 till 2 I got up and said I'm just going to go...anyone could have cut my hair but I guess that's not how it works. Came back to the hotel and had a great haircut by Melania and tipped $10. You suck on customer service no one talked to me or made me feel welcome shame on you I know you remember me

I'm approaching 50 years of age and have never had as great of service! Whether it's a cut, color, or style, she does a phenomenal job! She's got my business for life!

Had some ideas for a pretty drastic dye job. Called and set up an appointment they got me in the same day.
Candice did my hair. And she listened to my ideas and gave some suggestions and really made me feel excited about it.
Took a couple hours because of the bleaching and then the cut after.
And I love it so much!

I took my son in yesterday to get his hair cut. I should've known better than to stick around when the girl who took our names told another customer she couldn't check her out for another two minutes because she couldn't clock in yet...but unfortunately we stayed.
We told her to trim it shorter around the ears and bottom and take just a bit off the top so he could keep some of the length. She basically shaved around the bottom and completely butchered the top. I really don't know what she thought she'd accomplished but the level of incompetence here is unparalleled.
While I was watching the miracle worker cut my son's hair, another woman came in about a perm. Her English wasn't perfect and the woman behind the counter asked the young daughter who was with her,"is she speaking English to me?"-in the most condescending tone. The woman on the phone had gotten a perm three days prior and couldn't tell she's had one. The women started discussing how she must not have followed the instructions to not shampoo for 48 hours. The women here behaved completely unprofessionally. I don't know how this place has remained open. Do not go here-even in absolute desperation. You're better served cutting your own hair with kitchen shears and no mirror.

I'm new to Medford and I had no idea where to go to get a good color. Ran across this place and she did a great job. Ask for Candice she really knows what she's doing!

Tiffany cut my hair the other day and I love it !!! And so does my husband..... Didn't know what I really wanted except for shorter hair. I will definitely go back, in fact thinking of having her do spiral perm for me soon

Rushed, impolite, did not cut my hair the way I wanted it ..terrible!... you can do better!

This is so convenient a place; right in the mall. If you are out shopping for an outfit for a special occasion and need a new do for it, it's right here! Stacey J is the best and the other stylists are very competent too. It's open til 9, I think so you can squeeze it in after work! I've been coming here for ages and am very pleased with the service.

Soon after my haircut began my stylist left to rinse out another employee's bleach job. I would have been more understanding if it was a customer but come on!! I sat there for almost 10 minutes waiting.
After getting her hair rinsed out this other employee starting working at the front counter-with wet messy hair!!
Also, while I was waiting for my stylist to come back I turned in my chair to look around the salon and posted on one wall was a giant handwritten chart with salon/stylist goals (i.e. explain products to at least 5 people this month) and it had all the employees names and their numbers for the month and the overall salons performance. That is super tacky!! This is something that should be posted in the backroom. As a customer I don't want to feel like a number, I want to feel special. (It also didn't do any favors to the décor).
Overall, the only reason I would go back to Master Cuts is because I was pleased with my cut but, honestly, I probably won't because a good product without quality customer service is less than I will accept.