M & M Plumbing and Heating

I called M & M Plumbing because my sink that is connected to my washer machine was over-flowing. Mike came to my house at 8am and was there for about 20 minutes. He diagnosed the problem to be an old cast iron pipe that needed to be replaced with a wider 2" PVC pipe. He said he didn't have the material with him and would be back later that afternoon. He returned at 12pm and by 2pm he was done with job. He stayed another 20 minutes to take a look at a toilet I asked him to check out.

Mike said he didn't have his invoice book with him and quickly added up the cost of the job in his head. He charged me $569.00, for which I paid immediately with a check. I asked that he put the bill in the mail or drop it off. I also asked that he please come back to take the old cast iron pipe (said he didn't have room in his van). He said he would at some point.
After to speaking to friends and family regarding Mike's charges, I called him the next to ask that he send the itemized invoice right away as the bill seemed awfully high, especially since he admitted to me that the cost for materials was only $40.00. He said he would itemize the costs and call me back. He left me a message about an hour later, stating he mistakenly over-charged me $100.00 and would put the invoice and the check in the mail.

I received the invoice and $100.00 a couple of days later. Mike charged me $112.00 for a service call, which is fine but what is not fine is that he charged me for 4.78 hours when he was only at my house for 2.25 hours. Clearly, he backed into the number of hours to make up for the amount he charged me on the fly a week earlier. Invoice is attached. I let it go though, until the laundry over-flowed again.

Five days later I did laundry again for the first time since Mike installed the new PVC pipe. My laundry over-flowed. I called Mike to explain that the same issue was happening and that the removing and replacing the pipe did not fix it, he told me to call Drain Brain. He told me that he couldn't help me and that the work he did wasn't a guaranteed that the sink wouldn't over-flow again. I asked him why he didn't tell me this before he did the work and he proceeded to berate me saying "I didn't understand plumbing and he didn't need customers like me." He then hung up on me.

Needless to say, I contacted Drain Brain and they snaked my drain pipe. The guys with Drain Brain told me what I already knew by that point; I did not need a new pipe, it was just clogged, and Mike from M&M did work that didn't need to be done. They looked at the bill and agreed that he gouged me for the work he needlessly did.

I should've known when he kept telling me I didn't need to be there later that day for him to do the work (told me I could leave a key under the mat) and when he asked if I had a husband. This guy is bad news. He may be fine if he's dealing with a man that he can't bully but if you're a woman, take my word for it, do not call this guy. I have contacted the Better Business Bureau and have let my friends and family know to let everyone they know to stay away from M&M.

Mike is a thief in disguise as a plumber. He robbed be too. I ended up paying him over $1000 and his associate $400 (because Mike could not do the job) and the problem is still not resolved. He spent about 3 hours in my house flipping switches on and off. He did make calculations in his head and did not give me a receipt. Got my check of $1000 and deposited it into his bank account right after he left my house. Weeks later, it was only after I made numerous phone calls to his business number that I received an invoice with a different amount.

I scheduled work to be done. Then they disappeared and wont return calls. Totally unprofessional and unreliable.

We were having problems with our water heater, and tried to follow directions to flush it out, thinking that was the problem. We released the pressure valve in the process, and it started leaking. We found Mike online, phoned him, and he came out to our house a few hours later. He was very knowledgeable, found the problems, fixed them, and the cost was very reasonable. We recommend him highly.

We had very good experience with Mike when we had a leak in our house. Mike is very reliable and he is always on time for the job. He came in three times for the leak and got it fixed. I would highly recommend them to anyone else