FedEx Office Print & Ship Center

Came to drop off one item in which I just had to scan and go and waited on line while two men just walked up and dropped their shit on the counter and were helped. What type of shit is that. Let people know where the right fucking line is instead of having me stand around and animals cut in front of me.

I went there yesterday to send two small packages, and the clerk (Tammy) was *terrific*. Not only was she very efficient, but - since there was no one else in line - we had time for a conversation and she had a great sense of humor.

I'd never before been to this location, but it's really convenient and it's fairly large. All of the other personnel seemed friendly, too.

We needed to print something while on the go and this is a great place to have. The work stations have a slot for a credit card to charge you for your minutes used while working on the computer. In and out in less than 15 minutes from using the workstation and using their printing services. Very helpful staff. The location is spacious and clean.

This Fedex is clean and comfortable to work in.

On a Friday evening a little before 5, there is only one customer here besides myself. Employees are friendly and offer their services with a smile. They're not assisting now, so they converse with each other in low, polite tones.

They have about ten computers to use and several print stations. Located in a central area, it's good to know that I have this so close to the train station when I need to do work on the go.

Staff is very helpful and attentive. I had a very urgent matter to address and had to make several trips to and from this location. They made it very easy.

I have been using this location service for 2-3 years. It has been great . Now even the best. The staff is very helpful and friendly.
The manager Charles is very very helpful and welcoming. High recommendation

Love this place! Always the best super friendly service. Rosa helped me out and was a real treat to talk to. You can tell the staff here take pride in their work and go the extra mile, this is really some quality customer service.

If I could leave this location zero stars, I would.

I called with a 45 minute window to get a document printed, since FedEx's overnight shipping failed to arrive on time with materials for a business meeting.

After sending the file in and not hearing back in 10 minutes, I called to check on it. They hadn't received it, and they had complaints from other customers, so that email must be down. They told me to send it in online. I did that, and didn't hear anything. I called back 5 minutes later to ask if they received it. They said they didn't and that must be down. They received the file on my 3rd attempt with a new email address. By this time we had a 6 minute window of when they needed to be picked up.

I asked if they could please just print it immediately. I got an attitude filled response that it would be within 30 minutes. I said the person picking them up was on the way right now, and then came the, "Well where is she?!".

This is one of the *worst* customer service experiences I have ever had. I understand we were under an extreme timeframe, and the computer problems are not the employees fault. However, it's your job to do everything you can to ensure your customers get what they need - on that front you failed. It's also your job to treat your customers with respect, on that front you face planted.

Brent, the Assistant Manager at this location, was absolutely wonderful. He gave our order his full personal attention and even seemed more concerned with fulfilling our requests than we were. I was highly impressed with the professionalism and diligence with which our needs were tended to. Brent went above and beyond for us. Thank you!