NextCare Urgent Care

I've gone to this clinic for as long as I can remember, even before they changed the name to NextCare Urgent Care. Every time I try to call and ask questions nobody answers the phones, I have sat on the phone waiting for an hour before, and then I drove up to the building and there was only one person there. The ladies at the reception desk are quite rude with their tone, and how the present themselves, as if they hate their job. And then most of the time when I go in there to get something checked they don't tell me anything useful that I don't already know, and they don't help with what I could do to better my situation.

I will not come to this establishment anymore.

Our youngest son started not feeling well while we were out of town. Found this place in yelp and decided to try it out. The location was very clean and quiet. We had no wait and were seen immediately. The Dr and staff were very friendly. I'd certainly come back here if I needed to.

I went into the clinic as a walk-in before 6:00 p.m. when the clinic closes at 7:00 p.m. There was only one vehicle in the front of the building where patients park and only one person in the waiting room. The lady asked me what I needed and then said they weren't seeing any more patients today. Why stay open until 7:00 when you refuse to see patients the last hour of business?

Every person I came in contact with was friendly. My wait time was reasonable. I felt the PAC listened to my concerns and did a thorough exam. She explained everything in detail. Overall it was a pleasant experience and I would definitely go back.

Do not come here if you are in a hurry. Wait time is way longer than it should be. Was one of only 4 patients in the waiting room and I'm going on hour two of waiting. Pitiful. Just go down the road to the ER.

We were in Abilene visiting family and started feeling sick - went into the clinic first thing in the morning (got there at 8:05) to get our toddler tested for the flu and found out he had it.

The check In was very easy and streamlined, the waiting room was neat and clean, and the nurse and nurse practitioner we saw were both very friendly and professional.

After we found out our toddler had the flu they checked us in quickly and swabbed us. They also let us know that many places in the city were out of children's tamiflu so they wrote us a paper prescription so we could try different places (which was helpful since we had to try three places before we found a pharmacy that had it - HEB).

All around quality service and good visit - we were out within an hour (which included checking two additional patients in and testing us for flu as well).

UPDATE: I never received a bill for this service and instead the first notification I received was a collections letter from a collection agency with a fairly small amount owed. I called the collection company and paid the balance right away but I'm still annoyed that this went to collections instead of me just getting a normal bill from the original provider. Lowered rating to 3 stars for this - still 5 star service.

I have been taking my family to this location for several years. Each time I go they bill me for $60.oo When we go back the second time we have a $30.00 credit. I am not worried particularly about the extra $30.00 as much as I just want to know if $60.00 is the correct amount to be billed or a consistent mistake.

I finally decided to question this to the administrator, and her reply was that is what it shows in the system and you can take it up with billing "So I Did." Unfortunately the support center is no help either. I got transferred to several different people's v-mail with messages stating, "I will contact you back in 2 to 3 business days."

I can understand the local staff might not be equipped to answer all my questions, however, I can not understand the un-willingness to help resolve it and be courteous as well. The medical industry is a must have, however, in a walk in clinic world, they are a dime a dozen. This should be managed as a customer driven business and focus on returning clients.

I will not be bringing my business back to DR. J's!

They should wear masks because what they call care is pure thievery. Misdiagnosis and yet when you talk to him about it they won't admit it even though the right diagnosis came from their staff a month later. I would never never go see them or recommend them to even someone I hate the most in the world. As my father said fool me once shame on you fool me twice shame on me and I won't be fooled again.. came in doctor took one look says you got shingles prescribed $1,000 ointment after a month it was no better I went back got a different position and she told me that no you got yeast infection she helped me get it cleared up in 3 days but I would never go back because of the first clown and for the kind of money they charge you could go to an ER and get competent help and see a doctor not a nurse practitioner

What's the point of having a reserved time and checking in, if you have to wait for all the walk ins to go before you anyway? We were "next" on the list as 3 other people who were walk ins got seen before us.

Very dissatisfied! Dr sent my daughter to ER for IV fluids & antibiotics when they could have provided that service there. So I wound up paying $30 copay for the clinic & $60 copay for ER. I should have just went to the ER in the first place. The whole point in going to the clinic was for the lower copay. Also, Dr said my daughter couldn't get a Rocephin shot since she is allergic to pediazole, however that is what she got IV & was fine. If the Dr isn't going to treat you, why are they taking in patients? They just did labs. I expected treatment, not just being sent to ER. I will be using a different clinic in the future since Dr J refuses to treat!