D & D Mechanical

We had D & D mechanical replace our A/C and furnace about 2 years ago. We had no problems until this spring when the humidity has been between 70-88%. We called Kerrville Plumbing because they had helped us out when D&D couldn't when our furnace went out during the February freeze. We had assumed D & D would know what size A/C unit to put in so hadn't researched it. Our house in only 1100 sq. ft. and D & D put in a 4-ton unit instead of the 1.5 ton unit they should have. Having too large a unit makes it cycle on for a short time and doesn't allow it to get the mosture out of the air. Now we have to buy a dehumidifier with a pump and figure out a way to run a drain line to the outside before we leave for the summer.

ZERO STARS - I would NOT recommend D&D Mechanical of Kerrville, TX for you HVAC issues. 23NOV21 I had D&D come out to look at my heat. Thermostat makes normal clicking sound but air handler does not come on. Tech arrives and after a bit says air handler has blown fuse and he thinks thermostat is bad. Replaces thermostat and unit works. Tech says he left A\C running and departs. Bill - $104 to come out, $78 for a non-programmable thermostat and $86.84 to screw it to the wall (HOLY HELL $86.84 to put a new thermostat back where one was already located - HIGHWAY ROBBERY). On 25NOV21 I go to turn on heat and thermostat makes clicking sound but air handler does not come on. Same as before. No one is in office (holiday then weekend) so I wait until Monday to call D&D again. Tech returns and says AGAIN fuse blown but now it's the contactor that turns on the heat strips. Every time heat strips come on it blows the fuse. Replaces contactor and since then no more blown fuses and heat works fine. Bill - $104 to come out and contactor is covered by warranty. Total bill for both visits $380. Obviously proper diagnostics were NOT performed on the first visit, otherwise the tech would have found the contactor was the issue and NOT the thermostat. The thermostat was just the easy answer, and if it blows again they will simply charge the customer $104 again. After all the customers have money to spare. I contacted the owner and his answer was "What's my tech supposed to do, sit there for hours and watch for it to blow again?" My answer - run it through its paces and make sure the fix sticks. Properly troubleshoot the unit. If he would have turned the heat on and cranked it up until heat strips came on it would have blown again like it did a day later. A simple ohms test of the contactor should have shown it failing and blowing fuses. Either way my biggest complaint was you are charging me $104 twice for the two calls and it should only be once since the first fix didn't fix the issue. The owner says "It's like you take your car to the garage and it makes one sound and next day makes a different one - does not mean they are related." Dumbest comparison ever. I say if the car has a flat, and you change the wrong tire, then YOU didn't fix the original issue and shouldn't charge me another visit fee. Since the thermostat and contactor are two different parts the owner says the two separate $104 charges stand. Even though both parts resulted in the EXACT same symptoms. Both issues occurred only a day apart. Both visits had same blown fuse. A bad thermostat one day and mystically overnight now a bad contactor. I don't buy it but the owner of D&D Mechanical is obviously more worried about $104 dollars than customer service and admitting to their technician's mistake. Steer clear of these folks, they may BE local, but they DO NOT act like it. Only worried about the ALL MIGHTY DOLLAR.