British Airport Transfers

This company otherwise known as ZibZab is a disgrace.
you prebook and prepay for the service and receive confimatory email with all the details.
I arrived back from our holiday on Wednesday 24 July 2019 with my family (wife and 2 Kids). Our flight was 15 minutes early and our scheduled arrival time was 22.55. Bear in mind they have the flight number and can track all flights like any other legitimate taxi service.
Unusually for Gatwick we got our bags and cleared customs so were at the pick up?meeting point at 23.08,
No driver.
Rang the help line and was told by a very aggressive man it was my fault!
When I tried to point out that he shouldn't be talking to me this way he said and I quote "I don't care you can F***ing walk home" then hung up on me.
We were abandoned by this disgrace of a company and would advise everyone to avoid them like the plague!

Booked, prepaid, and confirmed a taxi with a child seat for our 2-year-old after a 7-hour trans-Atlantic flight The driver was due to meet us at Terminal 5, Heathrow at 7:50PM but called repeatedly starting at 7:30 stating he would be at the COSTA and would not meet us as arranged. When we located him and arrived at the car, there was no child seat!

He said he would take us to his house, just 10 minutes away to get the car seat with our toddler strapped in the back without a seat. He took us on a loop from arrivals and then dropped us at departures saying it was too much trouble.

Stranded at Terminal 5 Arrivals, we wound up taking a black cab for an additional £150 more than the normal cost of booking a car and still had no car seat. This in addition to trying to manage a 2 year old was more than unfortunate. A terrible company!

Avoid at all costs unless you don't care if you are charged £70 for a car service they actually can't provide. They change your card before they know if they can provide a driver, I just got a call, sorry we have no drivers but we did charge you £70. I've been told I will get a refund, I have no confidence in this promise what a disgusting way to do business. No money and no transfer. Total scam, it is not hard to confirm a driver is available before you take money.

Just like earlier peoples reviews
I have used them 4 times now
They have been good on the Pickup from my Hotel to Heathrow but this last time from Heathrow to my Hotel they were 20 Minutes late and it took 1 hour to get to the Hotel which normally takes 20 Minutes
The route he took wasn't familiar so maybe he was lost?
They are definately cheaper than the Black Cab but their customer service is lacking
I won't use them again when I come back to London
Their standard answer it was Traffic

Please avoid this company. I have used them this year. Couple of times the driver was late over 15min which meant we hit the traffic going to the airport as it was early flight.
The worst is their customer service, they are not 24hours service so if you need to talk to them to change or cancel you cant.
I have not recieved 2 receipts and call them to send it. They said its in my spam. I checked my spam and asked them to send it as I needed to expense it. They ignored me. I called one week later to say I need it urgently. They said they do not have stuff so i will get it by end of the day. Which means anytime that day. I asked if they can do it by 5pm,they said no.
Please avoid. There are many much better companies out there.

Showed up on time (in fact early) and was able to get us around traffic with plenty of time to make our flight. Driver was very professional, and his car was clean like brand new.

We used this service 4 times to pick us up both at home and at Heathrow airport. They were late each time and never contacted us to tell us they'd be late. Twice at Heathrow, when we had arranged for them to meet us in the terminal at Arrivals, we had to wait the first time 20 minutes and then 30 minutes on the 2nd trip. On the 2nd trip, the driver spent most of the trip telling us what a hassle it had been for him to drive out to pick us up. They never met us in Arrivals, we had to take our bags out to the curb. They advertise a "24 hour service" but user beware: The last time we tried to use them, we booked online the night before to arrange a morning pick up, received a confirmation email and then in the morning the driver never showed up! When we called to find out where our driver was, we received a recording. We nearly missed our flight because of this.

IF YOU WANT TO MAKE YOUR FLIGHT OR ARRANGE AN AIRPORT PICK UP AND GET HOME IN COMFORT, DO NOT CALL THIS SERVICE! THEY ARE HORRIBLE.

We have since switched to Addison Lee and I can't say enough good things about them - polite, professional, clean, on time. They are more expensive but worth it!!!

NEVER!!! NEVER!!! NEVER!!
Used a few times and they were pretty good but never again. They claim and advertise as a PROFESSIONAL Airport Service but have no idea where to drop people off!?!?!? They picked us up yesterday and took us to the wrong terminal at Heathrow. If you have every been to Heathrow you know that the place is its own city. I had to take 3 bags up and downstairs to get to the train which takes you to the other terminals. Not an easy feat.. and trust me I understand (maybe) that mistakes happen. But when I wrote to them to explain my fustration (almost missed my flight!!) the company told me that it was my fault. Pure and simply put... my fault and too bad for me. Excuse me... but when you hire a professional AIRPORT transporation company...shoud THEY be responsible to get you to the proper place at the foreign airport !!!!!

Have used them several times between Heathrow and various central London hotels. Each time whether at the airport or at the hotel the driver has been there One time et immigration queues at terminal 5 were 2 hours and I called et driver and he said he was waiting and no problem.

The cars are not fancy limos - and that is not what I need so it works out.

The website is so easy to use. You get an email confirmation and then about 24 hours before your pickup you get an email with the driver's name and phone number.

I booked transportation for my family of 4 last week with British Airport Transfers. I found their service to be completely professional. The drivers were courteous and prompt in both directions from Heathrow to London and back. I would use them again and would recommend them to my friends and family. Very easy to book.