Boot Barn

This place is essential run by children. The employees are typically standing around talking and cutting up while customers are shopping. None of the employees I encountered asked how I was doing, thanked me for coming in today, if I need any help finding anything...nothing!

I have been here at another time and an employee sounded a air horn of some sort and the one adult employee that worked there, (worked because i didn't see him this last time i was there) yelled at them to grow up.

The prices at Boot Barn on most items are outrageous. This place needs a desperate face lift or move locations. The parking lot is old and the outside of the building is not appealing.

Boot selection is good and prices aren't AS outrageous for boots but for clothes...STUPID!

I absolutely loved the Arlington, Tx location I went to. The lady that help me was so nice and sweet and really helped me understand and be comfortable in my first pair of western boots. The location is huge inside and very clean. They sell real leather boots as well as exotic skin boots. Thy have the absolute best selections to choose from as well. They also do free boot stretching something I had never heard of and wasn't sure would work because of my calf size, but the girl helping me was very sure I would be happy with the boots once they were stretched and she wasn't lying. I'm in love with my Lane boots and they were stretched to perfection

Ashley, the manager, is extremely rude over the phone. Doesn't hurt to be patient and understanding.

horrible !! I ordered Wrangler boot cut women's jeans my daughter wanted for a Christmas gift-online- and never got them they LOST them.
-tried calling a local store in Arlington and was disconnected 3 times by teenage employees who know NOTHING about customer service. I had to spell my name 3 times.
constantly put on hold also.
do NOT use Boot Barn... also I found the jeans $20 cheaper at Cavenders. nightmare experience!!!

Walked in. Was never welcomed by the 5 employees standing by behind the cash register. 2 on their phones. One making origami. And 2 helping a customer. Spoke to the manager who said he was aware that all his employees were standing behind the register not being helpful and he was aware they were in their phone. We took our business to cavenders. This is an embarrassment to Boot Barn.

The least attentive staff imaginable. Even after going to the register and commenting on the lack of staff to help answer questions on the floor, none of the half dozen personnel, gathered in a group, chatting casually, made any effort; obviously not on commission !

This store hasn't been cleaned since it was Shepler's. Absolutely horrible customer service. The employees must not work on commission here.

Walked in and wasn't greeted by any employee even though there were multiple near the front. Went to the boot section and immediately found the boots I wanted to purchase went to one associate and asked if they could help me they said they would send someone over, waited 15 minutes and no one came. I went to find another associate and they called someone over again, waited 15 more minutes and no one ever came so I left and went to Cavender's. I understand if the store is busy but there were barely any customers in there. I shouldn't have to wait 30 minutes for help and beg to spend my money at a store.

If I could put 0 stars I would. Terrible service. No one offered to help nor did my family and I get greeted at the door. Purchased 300$ boots brand new waited patiently in line and once we were rang up at the cash register the young man named Brian and a colleague were BAGGING my brand new boots you heard me BAGGING once I spoke up and asked if he could put my boots in a box both him and the colleague huffed and said I had to purchase a gift box that was $1.08 the price wasn't the problem it's the fact that I had to pay for a BOX for my new boots that were 300$. Don't go here unless you want to be treated like shit. Proof of receipt included.

Boot Barn had a lot of boots for the whole family. The prices were great!! I was in Texas and found this was a great place to look for cowboy boots